LHA London Knowledge Base

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LHA London Knowledge Base

General

General

Helpful information about staying with LHA

How do I make a booking?

How to contact Customer Services?

Accommodation charges

Qualifying Criteria

Can i arrange a viewing?

Why availability is not displayed online?

Booking terms and conditions

How much do I have to pay?

Fixed period of occupation and extension

I cancelled my stay and my deposit has not been returned, why?

What are the check-in and check-out times?

Do you allow pets?

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Moving In

Accessibility

What's included?

What to pack?

Are bathrooms shared?

What sizes are the rooms?

Can I choose what floor and room I stay at?

Can I arrange to live with my friends?

Is there parking provided?

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Living at LHA

Accommodation payments

How long will I be able to stay at LHA?

Visitors & Guests

How to connect to Wi-Fi?

Insurance policy

Laundry facilities

How many people share the kitchens?

What happens if I don’t get on with my new roommate? Can I swap rooms?

I have my own TV in my room. Do I need a TV Licence?

What do I do if I lose my keys?

Resident code of conduct

Do you have a loyalty scheme discount?

Can I receive post?

Is there a curfew?

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